Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@vintage-4wd.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@vintage-4wd.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@vintage-4wd.com.

LIMITED WARRANTY


Effective Date: November 22, 2025

 

1. ACCEPTANCE OF TERMS

By engaging Vintage 4WD ("Company," "we," "us," or "our") for any services, repairs, restorations, or purchase of goods, you ("Customer," "you," or "your") agree to be bound by these Terms and Conditions and Limited Warranty ("Agreement"). If you do not agree to these terms, do not use our services or purchase our products.

2. SERVICES PROVIDED

Vintage 4WD specializes in restoration and repair of vintage 4WD expedition vehicles, including but not limited to:

  • General automotive repairs and maintenance

  • Specialist repairs and restorations

  • Custom fabrication of parts, bumpers, side steps, interior components, and suspension systems

  • Complete vehicle restorations

  • Preparation of vehicles for off-road adventures and expeditions

3. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

3.1 General Limitation

THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE AND WHETHER OR NOT THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

3.2 Maximum Liability Cap

IN NO EVENT SHALL THE COMPANY'S TOTAL LIABILITY TO CUSTOMER FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT, OR OTHERWISE) EXCEED THE AMOUNT ACTUALLY PAID BY CUSTOMER TO THE COMPANY FOR THE SPECIFIC SERVICE OR PRODUCT GIVING RISE TO THE CLAIM.

3.3 Vehicle-Specific Limitations

The Company shall not be liable for:

  • Pre-existing mechanical conditions or defects not disclosed by Customer

  • Damage caused by normal wear and tear, misuse, negligence, or accidents

  • Issues arising from modifications made by other parties

  • Compatibility issues with aftermarket parts not supplied by the Company

  • Vehicle breakdowns occurring during off-road use, expeditions, or adventures

4. CUSTOMER RESPONSIBILITIES AND ASSUMPTIONS OF RISK

4.1 Vehicle Condition Disclosure

Customer must fully disclose all known mechanical issues, previous repairs, modifications, and accident history. Failure to disclose may void all warranties and increase liability for additional costs.

4.2 Risk Assumption

Customer acknowledges that vintage vehicles and off-road activities involve inherent risks. Customer assumes all risks associated with:

  • Operating restored or modified vintage vehicles

  • Off-road driving, overlanding, and expedition activities

  • Use of custom fabricated parts in demanding conditions

  • Age-related deterioration of vintage vehicle components

4.3 Inspection and Acceptance

Customer has 30 days from completion of work to inspect and report any concerns. Failure to report issues within this period constitutes acceptance of the work performed.

5. LIMITED WARRANTY

5.1 Parts Warranty

New Parts: New parts supplied by the Company are covered by manufacturer warranties, which the Company will assist in processing but does not extend or supplement.

Custom Fabricated Parts: Parts fabricated in-house by the Company are warranted against defects in materials and workmanship for ninety (90) days from date of installation.

Used/Refurbished Parts: Used or refurbished parts carry no warranty beyond any manufacturer warranty that may still be in effect.

5.2 Labor Warranty

Labor performed by the Company is warranted for ninety (90) days from completion, covering only defects in workmanship. This warranty does not cover:

  • Normal wear and tear

  • Damage from misuse, neglect, or accident

  • Modifications made by others after our work

  • Issues unrelated to the specific work performed

5.3 Restoration Work

Complete restoration projects are warranted for six (6) months against defects in workmanship only. This warranty specifically excludes:

  • Engine internals unless completely rebuilt by the Company

  • Electrical systems over 30 years old

  • Rubber seals, gaskets, and weatherstripping

  • Paint finish exposed to off-road conditions

5.4 Warranty Limitations

ALL WARRANTIES ARE LIMITED TO REPAIR OR REPLACEMENT AT THE COMPANY'S SOLE DISCRETION. THE COMPANY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

6. EXCLUSIONS AND DISCLAIMERS

6.1 No Guarantee of Performance

The Company makes no guarantees regarding vehicle performance, reliability, or suitability for any specific purpose, including but not limited to expedition travel, racing, or daily driving.

6.2 Third-Party Products

The Company disclaims all responsibility for products, parts, or services provided by third parties, even if recommended by the Company.

6.3 Environmental Factors

The Company is not responsible for damage caused by environmental factors, including but not limited to salt air, extreme temperatures, UV exposure, or corrosive conditions.

7. PAYMENT TERMS AND ADDITIONAL COSTS

7.1 Estimates

All estimates are approximate. Final costs may vary based on discoveries made during disassembly and inspection. Customer will be notified of significant cost increases exceeding 20% of the original estimate.

7.2 Additional Work

Any additional work required beyond the original scope must be authorized in writing and may extend completion time and cost.

7.3 Storage

Vehicles left on Company premises beyond 30 days after completion will incur daily storage fees.

8. DISPUTE RESOLUTION

8.1 Governing Law

This Agreement shall be governed by the laws of the State of California, without regard to conflict of law principles.

8.2 Arbitration

Any disputes arising under this Agreement shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

8.3 Venue

Any legal proceedings shall be conducted in the appropriate courts of California.

9. GENERAL PROVISIONS

9.1 Entire Agreement

This Agreement constitutes the entire agreement between the parties and supersedes all prior negotiations, representations, or agreements relating to the subject matter.

9.2 Severability

If any provision of this Agreement is found to be unenforceable, the remaining provisions shall continue in full force and effect.

9.3 Modification

This Agreement may only be modified in writing, signed by both parties.

9.4 Force Majeure

The Company shall not be liable for delays or failures in performance resulting from acts beyond its reasonable control, including but not limited to natural disasters, pandemics, supplier delays, or government actions.

BY ENGAGING OUR SERVICES OR PURCHASING OUR PRODUCTS, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS AND LIMITED WARRANTY.